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Setting an Accurate 2016 Postage Budget

Great news! The United States Postal Service (USPS) recently announced no general price increases for letters and flats in 2016. As a matter of fact, it is possible we will see a decrease in postage rates. As previously mentioned by …

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That’s One Satisfied Customer

J.D. Power conducted research linking billing and payments to customer satisfaction. Its study showed that billing and payment factors account for 20 percent of the total customer satisfaction scores. Utility customer expectations are on the rise. It is no longer …

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United States Postal Service Responds to Delayed Mail Complaints

The United States Postal Service® (USPS) is responding to complaints of mail consistently not meeting delivery service standards since January 2015. Some of the early delays were attributed to weather-related events, but delays continue to be a problem according to …

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Smart Strategies for E-billing

  According to recent study, e-bills accounted for 23 percent of the volume of bills presented among U.S. households in 2014. It doesn’t seem like a staggering number when considering how to leverage electronic billing, but here are a few …

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Utilitec Attending 2015 CS Week

Utilitec is a proud partner of CS Week and will be exhibiting in booth #624 at the 2015 CS Week Conference located in Charlotte, N.C., April 28-30. Stop by the booth to demo our services and register to win a …

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