Company dramatically increases production capacity and speed to delivery with expansion of fulfillment facilities across North America
Utilitec, a Doxim Company (www.utilitec.net), the premiere utility-exclusive Customer Communications Management (CCM) software and services provider, today announces the expansion of its fulfillment operations as it moves from one fulfillment center to four state-of-the-art print facilities across North America.
In 2019, Utilitec was acquired by Doxim (www.doxim.com), the leading customer communications and engagement technology provider serving financial and regulated markets. As a result, Utilitec has extended its geographical reach and business continuity capabilities. Utility customers can now be further assured of speed of service, as the organization can now offer print fulfillment from any of its new four state-of-the-art print facilities, located in: Vancouver (BC), Las Vegas (NV), Detroit (MI) and Indianapolis (IN).
Utilitec has consistently met same-day mail service level agreements for clients across the United States since its origination, and has continued to do so throughout the COVID-19 pandemic. But, as CEO Michael Rogalski notes, this expansion triples capacity, increases the speed of delivery and reduces the risk for utility customers.
“We are excited about this expansion of the Utilitec business,” said Doxim CEO Michael Rogalski. “By offering Utilitec customers a wider choice of communication fulfillment options, we can help improve time to market and reduce overall risk by ensuring the delivery of critical customer communications, regardless of geography or business interruption. Especially during situations such as COVID-19, having a CCM partner that has multiple fulfillment facilities and can provide a business continuity solution will be key for our customers’ seamless business operations and scalability”.
Utilitec products and solutions are built around the unique needs of the utility industry, providing critical visibility into utility billing data. From east coast to west coast, Utilitec’s full-color expertise, flexible document design, CIS expertise and exceptional customer service make Utilitec the perfect partner for the specific requirements of the Utility industry.
About Utilitec, a Doxim Company
From data management to distribution, Utilitec empowers utility clients to deliver the right message to the right customer at the right time. Utilitec’s products and solutions are built around the unique needs of the utility industry, providing critical visibility into your billing data. From east coast to west coast and everywhere in between, flexible document design, CIS expertise, payment processing and exceptional customer service make Utilitec the perfect partner for the business needs of the utility clients. Learn more at www.utilitec.net.
Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and document technology solutions. Learn more at www.doxim.com.