Our Methodology

Bill design impacts each customer’s ability to understand and pay their bill. It also conveys your company’s values and culture as a utility provider. And, as the most frequent form of communication with your customers, your bill design should be sure to promote a consistent company image, communicate concise information, and maximize each communication touch point. Utilitec partners with our utility clients to guide the bill design, or redesign process. We take a consultative approach with impeccable attention to detail and provide each client with a positive experience. Our timely process and thorough, solutions-oriented experience leaves each client, and their customers, completely satisfied.

Our Consultation Services

Throughout our years of experience, we’ve continually improved our products and processes in order to help our clients design functional, readable, and industry-leading documents. By incorporating cutting-edge printing equipment and design software, each utility document is unique. This ensures you are able to convey specific marketing messages to the right costumer at the right time, along with increasing the likelihood of payment.

With 20% of billing scenarios making up 80% of a utility company’s revenue, it’s time to power up your data.

Utilitec can guide the bill redesign process in the following ways:

  • Establish bill design or redesign goals
  • Facilitate focus group
  • Present design samples
  • Create vision impaired bill versions
  • Offer consultations throughout the design process
  • Coordinate weekly conference calls
  • Develop new design formats
  • Introduce new data elements
  • Test new design formats
  • Customize bill layout via our flexible document composition tool
  • Collaborate to develop and implement a marketing strategy to announce the bill design
  • Create FAQ resources for your company, call centers, and customers upon launch of a new bill redesign

Request a Demo Today

Schedule a demo to learn more about the Utilitec Advantage.