Great news! The United States Postal Service (USPS) recently announced no general price increases for letters and flats in 2016. As a matter of fact, it is possible we will see a decrease in postage rates. As previously mentioned by the USPS, the current rates in place include a 4.3 percent “temporary” exigent increase, which … Continued
J.D. Power conducted research linking billing and payments to customer satisfaction. Its study showed that billing and payment factors account for 20 percent of the total customer satisfaction scores. Utility customer expectations are on the rise. It is no longer just about reliability and satisfactory customer service. Consumers are looking for added value, personal connection … Continued
The United States Postal Service® (USPS) is responding to complaints of mail consistently not meeting delivery service standards since January 2015. Some of the early delays were attributed to weather-related events, but delays continue to be a problem according to mailers. The USPS performance statistics confirm that there is a decrease in mail being delivered … Continued
According to recent study, e-bills accounted for 23 percent of the volume of bills presented among U.S. households in 2014. It doesn’t seem like a staggering number when considering how to leverage electronic billing, but here are a few things to consider before developing your strategy. The Millennial generation has a much greater interest … Continued
Utilitec is a proud partner of CS Week and will be exhibiting in booth #624 at the 2015 CS Week Conference located in Charlotte, N.C., April 28-30. Stop by the booth to demo our services and register to win a new Bose SoundLink Color speaker. See you there! If your not familiar with CS Week … Continued
What to Expect With the USPS® Board of Governors decision to forego a price change for January 2015, the mailing industry gets a break at the tail end of the holiday mailing season. But this does not mean that prices won’t change later in the year. How to Plan for Change Early 2015 is … Continued
With mobile technology becoming more ubiquitous, new utility regulations, increasing intensity and frequency of storms, and new utility billing practices, it’s essential for utility companies to have a strong mobile customer communication strategy.
Utility billing statements shouldn’t be complicated documents to navigate, which is why llinois-based electric company ComEd listened to its customers and crowdsourced a redesign for its statement.
Utilitec has a long history of working alongside utility companies to help them reach their business goals, so we the urgency the best service to their customers.
The Utilitec team is back from CS Week and we’ve gathered some conference highlights that might help you think differently about your business. While we were there, we enjoyed connecting with several of our new and existing customers. We were pleased to hear that our utility-only billing focus continues to be a valuable asset for … Continued