Experience Utilitec’s Quality
Our commitment to quality is ingrained in our DNA. Our certifications require quality to not only be a measure of error-free production, but to also be a systemic part of our overall business management. That’s why our extensive Quality Control (QC) process has multiple checkpoints, requiring every employee to take an active role in upholding our standards.
There’s a reason Utilitec’s clients consistently choose our services over our competitors: our higher quality standard and fluid client communication. Whether municipal, cooperative, investor-owned or public utilities, every client benefits from our unrivaled capabilities and outstanding customer service. From the moment you become a client, our team dives deep into your data structures and embraces your unique billing requirements.
- SSAE 18 SOC I Data / Information Security Controls Annual Audit & Reporting
We have built our business on creating the necessary quality checkpoints that flawlessly deliver physical and electronic bills through multiple channels. Utilitec operates within a defined Quality Operating System (QOS), is SSAE-16 compliant, EMS-14001 compliant (Environmental Management System), maintains several ISO certifications, is HIPPA compliant, Six Sigma compliant and maintains Red-Flag compliance proficiency.
- Automated Packaging & Fulfillment
- Camera Validation
- Barcode Scanning Validation
- File Balancing
- Custom Reporting & Inspection
Our agile technology can pull data from multiple CIS systems 24/7/365. And samples are always delivered to you for review prior to printing. In fact, our UTrack online job-tracking module presents real-time status updates throughout production so you can always stay informed. Our practices are more efficient on the front end and they result in faster, easier bill pay for your customers. And, that just scratches the surface of our client commitment.
At the document composition level, auditing and balancing thresholds are in place to ensure data validity, and additional checkpoints are in place at the production level to ensure printing and selective inserting quality. This includes our camera-verification technology which captures specific sequence numbers for reconciliation, or the creation of a printing template that measures specific layout and data mapping elements of your bills and notices.
Utilitec Client Portal Performance & Security
- Website Up-time: 99.988%
- Website Security Grade: A
- Production: File Productivity: 98.5%